Pet AICare (aicare.pet) is committed to protecting your privacy and your pet's health data. This policy details how we collect, use, store, protect, and delete your information.
Effective Date: October 16, 2026•Last Updated: October 16, 2026
This Privacy Policy describes our policies and procedures on the collection, use, processing, storage, disclosure, and protection of your personal information when you access or use Pet AICare, including our AI pet health screening, pet profile management, and account authentication services (including Google OAuth sign-in).
2. Information We Collect
We adhere to the principle of data minimization and only collect information necessary to provide and improve our pet health services:
Account Information You Provide: Your email address, full name or nickname, encrypted password hash (never stored in plaintext), and phone number (if SMS verification is used).
Pet Profile & Health Data: Pet name, species (e.g., dog, cat), breed, age, gender, neutered status, weight, allergies, health history, vaccination records, and pet photos you voluntarily upload for health screening (e.g., eyes, skin, teeth, paws).
Billing & Transaction Information: When you purchase subscriptions, our payment processors process payment timestamps and transaction IDs. We do not store complete credit card numbers on our servers.
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3. Google User Data (Google OAuth)
When you choose to register or authenticate using "Sign in with Google", we request access to your basic public Google profile information via the Google OAuth 2.0 protocol:
Data items received from Google:
Google Account Email Address: Used as your unique account identifier, for authentication, and for sending essential service and security communications.
Name / Full Name: Used to personalize your display name and in-app greeting.
Profile Picture URL (Avatar): Used to display your user avatar in the application navigation header.
Language Preference (Locale): Used to set your preferred language interface.
Scope Limitation: We only request non-sensitive identity scopes (openid, email, profile). We do not request, access, read, or process any Google Drive files, Gmail messages, contacts, calendars, or other private Google services.
4. How We Use Collected Information
We process your data strictly for legitimate and specified purposes:
Authentication & Account Management: Creating, maintaining, and authenticating your user account, managing session tokens, and ensuring account security across devices.
Delivering Core Health Services: Processing uploaded pet photos to generate preliminary AI health screening assessments and maintaining pet health history logs.
Customer Support & Communications: Responding to inquiries, resolving technical issues, and sending essential transactional emails (e.g., password resets, security alerts).
Platform Security & Fraud Prevention: Detecting, preventing, and addressing technical vulnerabilities, unauthorized access, abuse, and fraudulent activity.
5. Google API Services User Data Policy Compliance
Pet AICare's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
No Sale of Google User Data: We will never sell, lease, rent, or trade Google user data to any third party.
No Advertising Use: We do not use or transfer Google user data to serve personalized, targeted, or retargeted advertisements.
No Data Brokers: We do not transfer or disclose Google user data to data brokers, information aggregators, or ad networks.
No AI Model Training: We do not use Google user data to train or fine-tune generalized artificial intelligence (AI) or machine learning (ML) models.
No Human Inspection: No human beings read your Google user data unless you provide explicit affirmative consent for technical support, it is necessary for security investigations, or required by applicable legal process.
6. Data Sharing & Third-Party Services
We do not share your personal information with third parties except under the following specific circumstances:
Infrastructure & Authentication Providers: We utilize Supabase and cloud hosting providers for database management and secure token authentication under strict confidentiality standards.
AI Analysis Service Providers: When you initiate pet health detection, uploaded pet images are transmitted via encrypted API to Alibaba Cloud Qwen-VL-Max for real-time analysis. Images are processed ephemerally and are not retained by the AI provider for model training.
Payment Gateways: Subscription transactions are securely processed by authorized third-party payment gateways compliant with industry standards (e.g. PCI-DSS).
Legal Compliance: We may disclose information if required to do so by applicable law, regulation, subpoena, or valid government request to protect the safety and integrity of our users.
7. Data Retention & User Deletion Rights
Data Retention: We retain your personal information and Google user data only for as long as your account remains active or as needed to provide you with the Service and satisfy legal obligations.
How to Delete Your Data or Account: You maintain full control over your personal information and can request deletion at any time:
Self-Service Record Deletion: You may delete specific pet profiles and historical health analysis records directly through the in-app health records dashboard.
Complete Account & Data Deletion Request: You can request full and permanent deletion of your account and all associated personal data by emailing us at contact@aicare.pet with the subject line "Data Deletion Request". Upon identity verification, your data will be permanently wiped from our active databases within 30 days.
Revoking Google Access: If you authenticated via Google, you can revoke Pet AICare's access at any time through the official Google Account Third-Party Permissions Page . Once revoked, Pet AICare can no longer access your Google profile.
8. Data Security Measures
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data:
Encryption in Transit: All data transmitted between your client and our servers is secured using modern TLS 1.3 / HTTPS protocols.
Encryption at Rest: Sensitive authentication credentials and stored database records are encrypted using AES-256 standards.
Strict Access Controls: Internal administrative access is protected by multi-factor authentication and role-based access restrictions.
Continuous Monitoring: Regular dependency vulnerability scanning, automated database backups, and rate-limiting safeguards against unauthorized access.
9. Your Privacy Rights (GDPR & CCPA)
Depending on your jurisdiction (such as under the EU General Data Protection Regulation / GDPR or California Consumer Privacy Act / CCPA), you have the following rights:
Right to Access: You may request copies of your personal information held by us.
Right to Rectification: You may request correction of inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain conditions.
Right to Data Portability: You may request a structured, machine-readable copy of your data.
Right to Withdraw Consent: You can withdraw consent previously given for data processing at any time.
To exercise any of these rights, please contact our Data Protection team at contact@aicare.pet.
10. Children's Privacy
Pet AICare does not knowingly collect or solicit personal information from anyone under the age of 18 (or under 13 in the United States pursuant to COPPA). If we learn that we have collected personal data from a child without parental consent, we will delete that information as quickly as possible. Please contact us at contact@aicare.pet if you believe a minor has registered an account.
11. AI Technology Practices & Medical Disclaimer
Pet AICare employs advanced multimodal artificial intelligence technology to assist pet parents in health screening:
Screening Reference Only: All AI-generated evaluation reports are intended exclusively for general health awareness and preliminary screening. They do NOT constitute veterinary medical advice or diagnosis.
Cannot Replace Licensed Veterinarians: Always consult a licensed veterinarian for medical evaluation, diagnosis, prescription, or treatment regarding any pet health condition.
Data Isolation: Uploaded pet images are processed ephemerally for the immediate inference request and are not utilized to train public foundation models.
12. Cookies & Local Storage
We use strictly necessary browser local storage (localStorage) to maintain authentication session tokens, user nicknames, and language preferences. These mechanisms are strictly necessary for the technical operation of the Service and do not track your activity across unrelated third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect technological, operational, or legal developments. We will post the revised version with an updated "Last Updated" date on this page. For significant modifications, we will provide additional prominent notice on our website or via email.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, Google user data handling, or data deletion, please contact us:
